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Return & Refund Policy

Overview

If you are not entirely satisfied with your order, we're here to help!

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If a return is requested within the 14-day window, the item must be returned within 21 days from the initial receipt. Please note that some suppliers may offer an extended return period, which will be indicated on their profile.

Eligibility

To be eligible for a return:

  • Your item must be in the same condition that you received it.
  • It must be unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. Returns should be sent to the address provided by our Marketplace Operations team. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package unless the supplier prefers to handle the shipping. Items sent back without first requesting a return will not be accepted.

For any return questions, contact us at [email protected].

Supplier-Specific Policies

Suppliers have the ability to extend the return period or set specific return conditions. These details will be listed on the supplier's profile. Any unique return conditions or longer return periods (e.g., 30 days) will be clearly indicated.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Freight damage and claims are handled according to the rules of the carrier and the Uniform Commercial Code. If you have a concern with a product that has been shipped to you, please send us a photo and make a note on the receiving paperwork. Then, reach out to us at [email protected]. We will evaluate the issue and make it right.

G-Commerce doesn't store or receive any returns; all returns are sent and handled by the supplier. We assist with the communications to ensure issues are resolved.

Exceptions / non-returnable items 

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., personal products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. Please contact us if you have questions or concerns about your specific item.

For custom items that are stated as non-returnable by the supplier, this will be indicated in the product description, and such items cannot be returned.

Restocking Fees

A restocking fee may apply depending on the item purchased. This will vary by supplier and will be indicated in the supplier's profile.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Warranties

Each vendor is responsible for the warranty of their respective products. When procuring goods or services, it is crucial to review the warranty terms provided by each vendor to ensure they align with the needs and expectations of the acquisition. If a claim needs to be issued, it will be subject to the specific warranty terms of the vendor's products. Understanding these terms can help in managing expectations and ensuring that any issues that arise post-purchase can be resolved efficiently and effectively.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].