If you are not entirely satisfied with your order, we're here to help!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address indicated by our Marketplace Operations team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as personal products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Each vendor is responsible for the warranty of their respective products. When procuring goods or services, it is crucial to review the warranty terms provided by each vendor to ensure they align with the needs and expectations of the acquisition. If a claim needs to be issued, it will be subject to the specific warranty terms of the vendor's products. Understanding these terms can help in managing expectations and ensuring that any issues that arise post-purchase can be resolved efficiently and effectively.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].